Introduction
SUNX Limited ("SUNX", "we", "our", or "us") is committed to protecting the privacy and personal data of our customers, users, and visitors. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our mobile application, web platform, or any of our services.
By using SUNX services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our services.
Who We Are
We provide a smart solar home energy management platform that automates the solar system design process and integrates solar panels, energy storage systems (ESS), and inverters to optimize energy production, storage, and consumption in real time.
- • Email: info@sunx.solar
- • Website: www.sunx.solar
Information We Collect
3.1 Information you provide directly
- • Personal identification: Full name, email address, phone number, Ghana Card number
- • Address information: Region, city, street address, GPS address, landmark
- • Installation details: Appliance information, energy usage data, solar package preferences
- • Signature: Digital signature drawn on canvas when signing a solar package agreement
- • Communications: Any messages or correspondence you send to us
How We Use Your Information
4.1 To provide our services
- • Create and manage your SUNX account
- • Process and manage your solar installation requests
- • Generate energy assessments based on your appliance usage
- • Match you with suitable solar packages
- • Generate and manage your solar package agreement (contract)
- • Schedule and track your installation
4.2 To verify your identity
- • Send OTP code to your phone number for login verification
- • Verify your email address
- • Use your Ghana Card number for contract purposes
4.3 To communicate with you
- • Send notifications about your installation request status
- • Send reminders about unsigned contracts
- • Respond to your support inquiries
4.4 Legal and compliance
- • Maintain records of signed contracts
- • Comply with Ghanaian laws and regulations
- • Protect against fraud and misuse
Legal Basis for Processing
- • Contract performance: To fulfill our obligations under the solar installation agreement
- • Legitimate interests: To operate and improve our services, prevent fraud, and ensure security
- • Consent: Where you have explicitly consented, such as receiving marketing communications
- • Legal obligation: Where required by Ghanaian law
How We Store Your Information
6.1 Storage location
Data may be processed in data centers outside Ghana but within secure, reputable cloud infrastructure.
6.2 Retention period
- • Your account is active
- • Required to fulfill our contractual obligations
- • Required by law or regulatory requirements
- • Signed contracts are retained for a minimum of 7 years for legal compliance
6.3 Security measures
- • One-time codes expire quickly and can't be reused
- • You're automatically signed out after a period of inactivity
- • All data sent to and from our servers is fully encrypted
Your Rights
- • Right to access: You can request a copy of the personal data we hold about you.
- • Right to correction: You can update your personal information through the app settings or by contacting us.
- • Right to deletion: You can request deletion of your account and personal data, subject to our legal retention obligations.
- • Right to restrict processing: You can request that we limit how we use your data in certain circumstances.
- • Right to object: You can object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, contact us at info@sunx.solar. We will respond within 30 days.
Children's Privacy
SUNX services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete the information.
Data Transfers
Your data may be transferred to and processed in countries other than Ghana where our service providers operate. We ensure that such transfers are subject to appropriate safeguards, including contractual protections with our service providers.
Third-Party Links
Our app and website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing any personal information.
Push Notifications
If you use our mobile application, we may send push notifications regarding:
- • Status updates on your installation request
- • Contract signing reminders
- • Installation scheduling notifications
You can disable push notifications at any time through your device settings.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by:
- • Sending a notification through the mobile app
- • Posting the updated policy on our website with the new effective date
Your continued use of SUNX services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
Email: info@sunx.solar
Website: www.sunx.solar
For data protection concerns, you may also contact the Data Protection Commission of Ghana at www.dataprotection.org.gh.
By using SUNX Solar Energy Solutions' services, you agree to this Privacy Policy.