Terms & Conditions

Effective Date: April 6, 2026.
Last Updated: April 6, 2026.

Privacy Policy

Introduction

These Terms and Conditions ("Terms") govern your access to and use of the services provided by SUNX Solar Energy Solutions ("SUNX", "we", "our", or "us"), including our mobile application, web platform, solar installation services, energy assessments, and related offerings.

By accessing or using our services, creating an account, submitting an installation request, or signing a solar package agreement, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

These Terms supplement our Privacy Policy. In the event of any conflict, the specific solar package agreement (contract) you sign with us will take precedence for matters related to your installation.

Who We Are

SUNX Solar Energy Solutions is a solar energy company based in Ghana, providing solar installation, energy assessment, and related services to residential and commercial customers. We operate through our mobile application and web-based admin platform.

Our Services

We provide the following services (collectively, the "Services"):

  • • Smart solar home management solution
  • • Commercial and industrial solution

All installations are subject to a separate solar package agreement that details the specific system, pricing, timeline, warranties, and obligations.

Eligibility & Account Registration

You must be at least 18 years old and legally capable of entering into contracts in Ghana to use our Services.

To use certain features, you must create an account. You agree to:

  • • Provide accurate, complete, and current information (including Ghana Card details where required for contracts)
  • • Maintain the confidentiality of your account credentials
  • • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these Terms.

Solar Package Agreements (Contracts)

When you select a solar package, we will prepare a formal solar package agreement. You may review and sign the agreement digitally within the app. The agreement becomes binding once signed by both parties and any required deposit or initial payment is received.

Key contract elements include:

  • • Scope of work (supply and installation)
  • • Payment terms and schedule
  • • Installation timeline and access to your property
  • • Performance expectations and any guarantees
  • • Warranties on equipment and workmanship
  • • Responsibilities for permits, grid interconnection (if applicable), and site preparation

Payments & Pricing

  • • All prices are quoted in Ghana Cedis (GHS) unless otherwise stated and are subject to applicable taxes
  • • Payment schedules are outlined in the solar package agreement (e.g., deposit, progress payments, final payment upon completion)
  • • We accept payments via approved methods within the app or as specified in the contract
  • • Late payments may incur interest or delay installation
  • • Pricing is fixed once a contract is signed, except for agreed change orders
  • • Refunds or cancellations are subject to the terms in your specific solar package agreement and applicable Ghanaian law

Installation & Site Access

You agree to:

  • • Provide safe and reasonable access to your property for site surveys, installation, and follow-up work
  • • Ensure the installation site meets basic requirements (e.g., suitable roof/structure condition, clear access)
  • • Obtain any necessary permissions from landlords, homeowners' associations, or relevant authorities

We will perform installations professionally and in compliance with applicable standards and Ghanaian regulations. Installation timelines areestimates and may be affected by weather, permitting, supply chain issues, or other factors beyond our reasonable control.

Warranties & Guarantees

Equipment Warranty:

  • • Solar panels, inverters, and other components carry manufacturer warranties (details provided in the contract)

Workmanship Warranty:

  • • We provide a workmanship warranty for installation (typically 5–10 years; exact period stated in your contract)

Warranties do not cover:

  • • Damage from misuse or unauthorized modifications
  • • Extreme weather events not covered by insurance
  • • Failure to perform recommended maintenance
  • • Existing electrical systems or structures unless explicitly stated

Your Responsibilities

You are responsible for:

  • • Providing accurate information for energy assessments and contracts
  • • Ensuring your property is suitable and accessible
  • • Maintaining the installed system according to provided guidelines (e.g., cleaning panels)
  • • Complying with all applicable laws, including safety and electrical regulations
  • • Notifying us promptly of any issues with the system

Limitations of Liability

To the fullest extent permitted by law:

  • • SUNX is not liable for indirect, incidental, consequential, or punitive damages (including lost profits or energy savings)
  • • Our total liability for any claim shall not exceed the amount you paid for the specific solar package
  • • We are not responsible for delays or failures caused by events beyond our reasonable control (force majeure), including weather, strikes, supply shortages, or government actions

Termination & Suspension

We may suspend or terminate your access if:

  • • You breach these Terms or the solar package agreement
  • • You fail to make required payments
  • • We determine the installation cannot proceed safely or legally

If you cancel before installation begins:

  • • Cancellation is subject to the policy in your contract, which may include forfeiture of deposits or payment for work already performed
  • • Upon termination, you remain responsible for any outstanding payments

Intellectual Property

All content in our app and platform (including designs, software, logos, and materials) is owned by SUNX or its licensors. You are granted a limited, non-exclusive license to use the Services for personal or business purposes as intended. You may not copy, modify, or distribute our materials without permission.

Any digital signatures or documents you create through our platform remain your property, but we may retain copies for record-keeping purposes.

Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the mobile app, email, or website. Your continued use of the Services after the updated Terms are posted constitutes acceptance.

Governing Law & Dispute Resolution

  • • These Terms and any solar package agreement are governed by the laws of the Republic of Ghana
  • • Disputes shall first be resolved amicably through negotiation
  • • If unresolved, disputes shall be submitted to the exclusive jurisdiction of the courts of Ghana

General Provisions

  • • Severability: If any provision is held invalid, the remaining provisions remain in effect
  • • Entire Agreement: These Terms, together with the Privacy Policy and your signed solar package agreement, constitute the full agreement
  • • No Waiver: Our failure to enforce any right does not constitute a waiver
  • • Assignment: We may assign these Terms in connection with a business transfer; you may not assign without our consent
  • • Force Majeure: We are not liable for delays or non-performance due to events beyond our control

Contact Us

If you have any questions about these Terms, please contact us:

Email: info@sunx.solar
Website: https://www.sunx.solar

For complaints or regulatory matters, you may also contact relevant Ghanaian authorities, such as the Energy Commission or the Data Protection Commission.

By accessing or using SUNX Solar Energy Solutions' services, you agree to these Terms & Conditions.